Posts for the month of May 2013

Spam management notice

To all the admins of;

If you see spam tickets (tickets that are, for example, only created for referral links and with lots of nonsense text) please remove these tickets using the "delete" button.
Using this button will redirect you to the admin panel (Delete ticket screen) where you can remove the ticket from the database.

I'm convinced that this is the best way to handle the few tickets that get through the anti-spam measures and prevent the spam tickets to pop up in Google (which will probably still happen if you mark them as invalid).

Only be careful when removing tickets; double check the ticket id before removal because there is no rollback after a ticket is removed.