Spam tickets

As you may have noticed, some spam tickets are getting posted again. It's mindboggling how some spam posts slip through the about 14 anti-spam services. On the other side, without the anti-spam measures, we would be facing about 5 to 10 spam tickets every day.

The reason why the recent spam posts went through the anti-spam measures is because they were either posted by an authorised user or the CAPTCHA was solved: We've 4 captcha providers configured, a captcha must be solved if your post is considered spam.

If you see a spam ticket, please do the following:

  • Delete the ticket (solving the ticket as invalid will just make things a mess)
  • Check the spam monitor page if the ticket was marked as spam and 'delete it as spam' if not.
  • Delete the user if an authorised user posted the spam (can be done after clicking the specific spam post on the monitor page).

Unfortunately, I think this subject will never be over as long as we allow anonymous users to post tickets. Something for the current leader to think over.


1. Maverick -- 2014-03-10 21:05

Note that I will keep checking for spam tickets once every day until I get bored of it.

Currently I'm being notified via a returned e-mail back to info[at] when a spammer enters a non-existing e-mail address :-)