Spam management notice

To all the admins of;

If you see spam tickets (tickets that are, for example, only created for referral links and with lots of nonsense text) please remove these tickets using the "delete" button.
Using this button will redirect you to the admin panel (Delete ticket screen) where you can remove the ticket from the database.

I'm convinced that this is the best way to handle the few tickets that get through the anti-spam measures and prevent the spam tickets to pop up in Google (which will probably still happen if you mark them as invalid).

Only be careful when removing tickets; double check the ticket id before removal because there is no rollback after a ticket is removed.


  • Posted: 2013-05-10 14:30 (Updated: 2013-05-10 14:37)
  • Author: Maverick
  • Categories: maintenance

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1. SpookedOne -- 2013-07-20 04:59

I'm not seeing the "delete" button on tickets and have been entering the numbers manually into the separate "/ticket/delete" page. Any advice where to look on the individual ticket page to expedite this procedure?

2. Maverick -- 2013-08-05 22:23

Hello SpookedOne,

You should be able to see the button "Delete" next to the "Reply" button:

It's basically just a link to the same delete page you've been using :) but the button is more easier and less error-prone.

Let me know if you can see it.

3. Maverick -- 2013-08-05 22:24

P.S. If you notice the spam filter is letting through tickets and/or comments with specific keywords, you can update the [BadContent] page with it so it will be rejected next time. Be careful with what you put on that page though.

4. SpookedOne -- 2013-08-06 08:38

Yes, I see it now. Thanks!